Shipping Policies
Store Policies
Welcome to Greece Emerald We're committed to providing you with the best shopping experience, and we believe that transparency is key. Please take a moment to review our policies below:
1. Shipping Policy
Processing Time:
Orders are processed and shipped within 3-5 business days after payment is confirmed. You will receive an email notification with tracking details once your order is on its way.
Shipping Rates:
Shipping costs are calculated at checkout based on your delivery address, weight, and selected shipping method. We offer a range of shipping options, including standard, expedited, and express.
Order Issues:
If you have concerns about your delivery, please contact our customer support team at [Greeceemerald@gmail.com] and we'll do our best to resolve the issue.
2. Return & Refund Policy
Returns:
We want you to love your purchase! You may return most items within [7] days of receiving your order for a refund or exchange The item must be UNUSED, Undamaged, and in its original packaging.
We DO NOT OFFER REFUNDS for Custom Orders.
Return Process:
To initiate a return, please contact our customer service team at Greeceemerald@gmail.com with your order number and reason for return. We will provide instructions on how to send the item back.
Refunds:
Refunds will be processed once the returned item is received and inspected. The refund will be issued to the original payment method. Please allow 15-20 business days for the refund to appear on your account.
Non-Returnable Items:
The following items are non-returnable:
- Personalized or custom products
- Sale items (unless specified otherwise)
- Gift cards
Exchanges:
If you wish to exchange an item for a different size or color, please contact us within [7] days of receiving your order. If the replacement item is unavailable, we will offer a refund.
3. Privacy Policy
We value your privacy and are committed to protecting your personal information. Please review the following to understand how we collect, use, and safeguard your data.
Information We Collect:
When you place an order, we collect personal details such as your name, email address, phone number, billing address, shipping address, and payment information. This information is necessary to process your order and deliver your products.
How We Use Your Information:
We use the information collected to process your orders, communicate with you about your purchases, and improve your shopping experience. We may also send promotional emails if you opt-in to our newsletter.
Data Security:
We use secure encryption methods to protect your payment information. We do not store credit card details, and your personal data is never shared with third parties without your consent, except for the purpose of fulfilling your order.
Cookies:
Our website uses cookies to enhance your shopping experience, track your order, and improve site functionality. By using our website, you consent to our use of cookies.
4. Terms of Service
By purchasing from [Your Store Name], you agree to the following terms:
Eligibility:
You must be at least 18 years old to make a purchase. By placing an order, you confirm that you have the legal capacity to enter into a binding contract.
Product Availability:
We make every effort to keep our inventory up-to-date. However, if a product you ordered is out of stock, we will notify you and provide an option to cancel or exchange the item.
Pricing and Payment:
All prices are listed in Dollars. Payment is processed securely through [payment methods, e.g., PayPal, credit card]. We reserve the right to correct any pricing errors.
Limitation of Liability:
In no event shall Greece Emerald LLC be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Changes to Policies:
We reserve the right to update or modify these policies at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.
5. Contact Us
If you have any questions about our policies or need assistance, please reach out to us:
- Email: Greeceemerald@gmail.com
- Phone: (385) 645-4686
Thank you for shopping with us!